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Posted: Sunday, February 4, 2018 11:09 PM

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. REPORTS TO: Director Of Front Office. ESSENTIAL JOB FUNCTIONS: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. MINIMUM REQUIREMENTS: 2 - 3 years experience in Front Desk Operations. Knowledge of Oprah and POS system Ability to communicate in English both written and verbal . Some experience in the Night Audit function preferred but not required. Basic mathematical skills. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. ADDITIONAL REQUIREMENTS: Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to /\"pitch-in/\" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously .
Associated topics: bell, bell attendant, club, front desk, guest, luggage attendant, rapids, reservations, service representative, sheraton


• Location: Englewood, North Jersey

• Post ID: 53638767 northjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018