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Posted: Monday, February 5, 2018 1:14 AM

Location: US-NJ-Morristown
Job Number: 17208922
CTG is seeking an Administrative Technical Complaints Coordinator to work at their client site in Morristown, NJ. This is an 11 month contract position that has the potential to extend longer.
The maximum W2 hourly rate will be $26.00/hr (based on experience).
- This position is in Technical Complaints, part of the Quality organization, located in Morristown, NJ.
- The position Is responsible for ensuring that product technical complaints, received from various contact centers, are processed in accordance with SOPs, industry and BHC corporate standards, regulations and customer expectations.
- Products mays include drugs, medical devices and consumer healthcare products.
- Case processing, including triage of cases, data entry, creation of letters to complainants and 3rd party
companies, and secondary review of cases
- Supports the technical complaint process through the administration of complaint sample returns,
complainant follow-up activities, and coordination of investigation close-out
- Interfaces with call centers, investigation sites, various client departments, and complainants as
required, to obtain complete case information
- HS degree required. Associate's degree preferred (Life Sciences)
- 3 years work experience preferably in a regulated industry (healthcare preferred)
- Organizational skills, team skills, computer skills database environment, MS Word/Excel, ability to work in high volume atmosphere
- Strong customer focus, with customer service experience preferred
- Good written and verbal communications skills
CTG s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Technology & Healthcare IT


• Location: North Jersey

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