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Posted: Wednesday, January 31, 2018 9:12 PM

Job Description:/h3:
Our client is looking for a rockstar App Support manager with a background in digital in the financial services industry., or enterprise environment. The client is building more and more applications that are card holder facing that require a proactive manager to ensure we are operating optimally and ensuring 100 uptime.
As a Production Support Manager, you will assume a key role in the day:to:day operations of the Technology Operation group within Card Services IT Operations. A hands:on candidate, you will be responsible for managing a team of associates and contractors, assigned projects, the on:call escalation, service continuity and requests for immediate production or client assistance. In addition, you will work closely with product strategy, development and the technology groups to develop processes and operating procedures: monitor and triage problems, support the technology roadmap and address technology debt. This is a high performance culture and you must demonstrate the ability to work efficiently and quickly in supporting critical systems.
* Oversee and ensure the integrity of production systems on a day:to:day basis to ensure uninterrupted services and that SLAs are met
* Implement tools and automation for build, configuration management, continuous integration (CI), static and dynamic code analysis, deployment and application monitoring. Automate and evolve infrastructure, server, deployment strategies and testing to support and quick turnaround of deployments.
* Work closely with Monitoring Engineering to ensure all relevant KPIs are implemented within the monitoring framework.
* Maintain the Development, Test, QA and Production Environment with regards to upkeep of application functionality. Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback. Document installs defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA).
* Participate in all Production Support activities during incidents and outages. Hands:on technical resource capable of resolving all technical issues within lower and upper environments, and making recommendation for performance and capacity improvements
* Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault:tolerant. Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure.
* Participate in on:call rotation
About our Business:
Essential Job Responsibilities:
o Act as the 24x7 escalation point for production support to diagnose and resolve complex customer issues in accessing vendor hosted and off the shelf solutions
o Resolve operational issues by determining root cause and appropriate long term solution
o Manage team talent via
recruitment/development of high performing team members, setting clear expectations for and providing timely feedback on individual and team performance, and taking corrective action when necessary
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all:inclusive list of position responsibilities.
Required Qualifications:
Job Related Experience:
* 7 years of experience in application development and/or production support
* Experience in Agile and DevOps environments and cultures.
* Must have full life:cycle development experience in a technology driven environment, preferably in financial services and/or banking
* Experienced working in an Internet and distributed client server environment, including strong understanding of multi:tier architecture and infrastructure setups
* Experience with Automation Deployment and Automation Pipeline
* Experience supporting production environments and providing Root Cause Analysis and Resolution


• Location: North Jersey, parsippany

• Post ID: 52850272 northjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018